Privacy Statement
Skilled Pugs Pressure Wash & Gutter Cleaning LLC (“we,” “us,” or “our”) operates the website at https://skilledpugs.com. This Privacy Statement explains how we collect, use, protect, and share the information we collect from you and our use of third-party security services.
1. Information We Collect
We collect information you voluntarily provide to us via our lead form, including:
First and Last Name
Phone Number
Address
Email Address
2. How We Use Your Information
We use the information you provide for the following purposes:
To respond to your inquiries, provide service quotes, and schedule appointments.
To communicate with you about your service and provide updates.
To send you information about our services, promotions, or news.
3. Service Reviews, Feedback, and Promotional Use
Implied Consent for Promotional Use: By submitting a service request or providing verbal/written feedback to us regarding a completed job, you grant us permission to use your first name (initial or full), the general location of the service (e.g., “Customer in Orlando”), and the content of the review/testimonial in our marketing and on social media for promotional purposes.
Right to Object/Removal: You have the absolute right to request the removal of your testimonial, review, or any publicly associated data at any time. To request removal, please contact us using the information in Section 8.
4. Technical Data, Cookies, and Tracking
In addition to the data you provide directly, we automatically collect the following technical information for security and operational purposes:
Cookies and Site Functionality: We use cookies and similar tracking technologies to monitor website traffic, analyze user activity, and ensure the proper function and security of our services. You may manage your cookie preferences through your browser settings.
Security & Diagnostics: We collect IP addresses, geographic location (city/country level), and browser type/user agent to detect and block malicious traffic, brute-force attacks (as seen in our firewall logs), and unauthorized attempts to access our site.
Security Software Disclosures: We use a security software and Web Application Firewall (Cloudflare’s Enterprise-level infrastructure to provide the core Web Application Firewall (WAF) defense) to monitor, scan, and block malicious requests. This service processes incoming traffic data on its own secure, off-site servers for analysis and immediate threat mitigation.
Data Retention: We retain personal information collected via the lead form (name, address, service history) for the duration of the customer relationship and for up to three (3) years thereafter for tax and record-keeping purposes.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This excludes:
Service Providers: Trusted third parties who assist us in operating our business and providing services to you (e.g., House call Pro for scheduling/CRM, payment processors). These parties are required to keep your information confidential.
Legal Compliance: We may release your information when required by law, court order, or governmental request.
6. Data Subject Rights and Requests
You may exercise the following rights regarding your personal data:
Right to Know/Access: You can request a report detailing the categories of personal information we have collected about you.
Right to Deletion/Erasure: You can request the deletion of the personal information we hold about you.
Right to Opt-Out of Sharing/Sale (CCPA/CPRA): We do not sell your personal information.
7. Data Breach Notification
In the event of a security breach that compromises your personal information, we will notify affected individuals without unreasonable delay and in compliance with all applicable local and international laws.
8. Contact Us
If you have any questions about this Privacy Statement or wish to exercise your rights under Section 6, please contact us at:
Skilled Pugs Pressure Wash & Gutter Cleaning LLC
Shawn@skilledpugs.com
4708134510
Date of Last Update: October 13, 2025